Privacy Policy

At AASONS, we prioritize the privacy of our website visitors and customers. We are committed to handling your personal data with care, transparency, and in compliance with applicable data protection regulations.

This Privacy Policy outlines how we collect, use, and protect your personal data when you visit or interact with our website, www.aasons.ae.

1. Personal Data Collection

We only collect and process personal data that is necessary for providing our services. This includes information you provide directly to us or data that is automatically collected when you use our site.

We ensure that:

• We clearly explain the reasons for collecting your data.

• We only collect data necessary for the stated purpose.

• We ask for your consent where required, and you can withdraw your consent at any time.

• We use appropriate security measures to protect your data.

• You can request to access, edit, or delete your personal data at any time.

2. Registration

To access certain features on our website, you may be required to register an account. Your account information is stored securely and only used to manage your orders and interactions with us. We do not share this data with third parties unless required to fulfill your order or by law.

3. Customer Portal

Our customer portal allows you to manage your personal information, preferences, and orders.

4. Order Processing

When placing an order, your personal data is used to complete the transaction. This may include sharing your data with payment processors, delivery partners, or other service providers strictly for processing your order.

5. Marketing and Communication

You may choose to receive updates about our products, promotions, or newsletters:

• By email

• Via social media

• Through our contact form or chatbot

You can unsubscribe from marketing emails at any time using the link provided in each email.

6. Contact Forms and Chat Support

When contacting us through our website or chatbot, you control what personal data you share. We retain your contact data for as long as necessary to serve you or for the duration of the chat session.

7. Newsletter

We offer a newsletter to keep you informed about our latest products and services. You will only be added to the mailing list with your explicit consent, and every newsletter includes an unsubscribe option.

8. Customer Reviews

If you submit a review through our website, it may be visible publicly. You can request that we anonymize or remove your review at any time.

9. Sharing with Third Parties

We may share your data with partners involved in order fulfillment and website operations. These partners comply with privacy laws, and data sharing is done securely.

10. Cookies

Our website uses cookies to improve user experience and gather analytics. By continuing to use our site, you consent to our use of cookies. You may disable cookies through your browser settings, although this may affect website functionality.

11. Google Analytics

We use Google Analytics to understand how visitors interact with our site. We have configured Google Analytics to anonymize IP addresses and do not permit Google to use this data for other services.

12. Data Security

We employ robust technical and organizational security measures to protect your personal data, including:

• Password-protected internal access

• Physical security of data systems

• Secure SSL encryption on our website

• Monitoring and logging of access attempts

13. Data Retention

We retain personal data only as long as necessary to fulfill our services and legal obligations. For example, we may retain payment information for tax or fraud-prevention purposes.

14. Third-Party Websites

This policy does not apply to third-party websites linked from our site. We recommend reviewing their privacy policies before sharing any personal data.

15. Policy Updates

We may update this privacy policy from time to time. The latest version will always be available on our website. We encourage you to review it regularly.

16. Your Rights

You have the right to:

• Access your personal data

• Request correction or deletion of your data

• Withdraw consent for data use

• Request a copy of your data (data portability)

To exercise these rights, please contact us at info@aasons.ae. We may ask you to verify your identity before processing your request.

17. Complaints

If you have concerns about your data privacy, please contact us first. If we cannot resolve your issue, you have the right to file a complaint with the relevant data protection authority.